top of page

terms & conditions


In these terms: Goods means the Royal Wood, products manufactured or supplied by Royal Wood and the subject of the order made by you. You and Your means the person ordering Goods from Royal Wood. Royal Wood or We or Us or Our means Royal Wood

Our Contract
Our website invites You to buy Goods from Us. A legally binding contract with You will only arise once Royal Wood has received payment for the Goods in full from You. If You have provided an email address on Your order form, We shall notify You of acceptance of Your order by e-mail.

The Price for any Goods ordered by You will be the price shown on the website at the time You place Your order and will include all taxes applicable from time to time.

Delivery charges within the UK are added at the checkout. Delivery to locations outside of the UK mainland will be made only with Our express prior agreement and additional delivery charges may be payable in that event. If You require delivery outside of the UK mainland You are advised to contact Us on Our enquiry line or by e-mail in advance of placing your order. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us.

We will bank cheques and process credit cards when We receive Your order or as soon as reasonably practicable thereafter. Any cheques which do not clear will result in Your order being suspended, pending monies clearing. Should this situation arise, We will advise You in writing. In these circumstances, delivery dates may well fall outside Our 10 working day delivery commitment.

Right for you to cancel your contract
You cannot change or cancel Your order if the Goods You have ordered are manufactured, measured or custom-made to Your requirements or specifications as these Goods will not be re-saleable by Us. We regret that once Your order has been accepted by Us in relation to such Goods and entered on Our manufacturing process We are unable to accept any changes to these Goods or cancellation of Your order without levying a handling charge (see below). If prior to delivery You do wish to change Your order or cancel it after We have accepted it, please contact us as soon as possible on Our enquiry line or by e-mail and We will try to assist You.

Our acceptance of cancellation of Your order will be subject to retention by Us of a handling charge equal to 30% of the price paid by for these custom-made Goods. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation.

Cancellation by us
We reserve the right to cancel Your order if We have insufficient stock to deliver Goods You have ordered, if the design You have chosen is not available in the dimensions You have provided, if You require delivery outside the United Kingdom, or if One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers.

If we do cancel Your order We will notify You and will refund Your payment as soon as possible but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Stock Shortages
If the Goods You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.

Product descriptions and measurement
The product information and photographs contained within Our website are provided for illustrative purposes only and We cannot warrant they are accurate. If You are in any doubt as to the precise nature of the product You wish to order You are advised to request a sample prior to order.

As the Goods You order are manufactured according to the design and measurements You provide in Your order, it is very important that Your order is accurate in this respect. We cannot accept the return of Goods by reason of the design or measurements You provided being incorrect. We recommend that You contact Us on Our online enquiry form or by e-mail if You would like guidance on how to take the required measurements accurately. Whilst every attempt will be made by Royal Wood to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.

Items returned to Royal Wood will be at the buyers own cost.

Delivering your goods
Royal Wood will deliver Your Goods to the address You have provided on Your order within 10 working days of the day Your order was received by Us. Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us.

Our fitting instructions will be included with Your delivery. We recommend that You read these fully before starting to fit Your Goods. If You have any questions about fitting please contact Us on Our online enquiry form or by e-mail.

Royal Wood will not be held responsible for any problems encountered in installing Your Goods.

Returns Policy
If Your Goods are defective on delivery, You are entitled to return them to Us provided You have first contacted Us by e-mail or in writing , as We have agreed that the Goods should be returned to Us. The Goods should be returned to Us in the packaging they were received in and securely sealed. If in doubt please contact Us by our online contact form or by e-mail for guidance on how to pack Your Goods for return. If on receipt by Royal Wood it appears that the Goods are defective, We will promptly arrange to deliver replacement Goods free of charge or, if You request, a full refund of the price of the defective Goods.

The rights You have do not limit Your statutory rights as a consumer.  Items returned to Royal Wood will be at the buyers own cost.

No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this website or by any employee or agent of Royal Wood shall be interpreted so as to enlarge, vary or override in any way of these terms and conditions.

Events beyond our control
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strike, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If any part of these terms and conditions is unenforceable (including any provision in which We exclude Our liability to You) the enforceability of any other part of these conditions will not be affected.

We are fully committed to protecting Your privacy and will not disclose Your information to any third parties. Please also see our internet privacy statement to see how we handle your data on this web site.

Third party rights
Except for Our affiliates. directors, employees or representatives, a person who is not a party to this agreement has no right under UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing law
This contract is subject to English law and the exclusive jurisdiction of the English courts.

bottom of page